ZOO is a creative hospitality marketing agency and brand haven where clients discover our passion for crafted, brand storytelling. We relentlessly pursue the small incremental improvements that deliver on your growth objectives and ensure a competitive advantage.

We thrive on creating compelling brand stories to engage, inspire and move your target audience. MICE and hotel customers demand relevant, authentic hospitality experiences that resonate with, surprise and exceed their expectations. Let us help you create that deeper emotional connection using the right insight and creative impact that can deliver brand converts.

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Whatever the brief, we’ll ensure that our fantastic teams of brand strategists, digital experts and creative animals formulate the right solution to meet your business objectives. As an experienced hospitality marketing agency, ZOO helps hotel brands connect and build relationships with their customers through exquisite, insightful design, animation and film creative, powerful digital marketing and inspirational brand storytelling that cuts through the noise.

We’ve been working with prestigious hotel brands for over 20 years including Oetker Collection, The Set Hotels, London + Regional Hotels, Autograph Collection and many more individual, iconic establishments.

But we don’t just thrive on enabling Hospitality brands to achieve and exceed their growth ambitions. ZOO’s passion, experience, insight and creative flair has helped clients across Property, Luxury, Consumer Goods and B2B sectors (to name a few) to build, evolve and refresh their brand property, ensuring each unique story resonates and engages with the right customers and communities.

Whether it’s time for a brand refresh or a review of your MICE marketing strategy, our hospitality expertise can help you deliver more direct bookings, more satisfied and loyal clients and most importantly, ensure a consistent and memorable customer experience.

Scroll down and take a look at our branding work across a range of sectors.

Talk with us today, and let’s work together to elevate your brand ambitions into powerful business performance.

0208 541 0800


ZOO was commissioned to evolve the Strand Palace brand (owned by L&R Hotels) as part of Management transformation plans for…

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OETKER COLLECTION – Brand Development

ZOO assists with Oetker Collection’s global brand development in addition to marketing communication and advertising creative. We create unique design…

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Palácio Tangará is a luxury hotel exceptionally located in the heart of São Paulo, Brazil.  ZOO Communications were commissioned to…

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GLIDER – Full Marcomms Suite

ZOO worked with luxury sports boat marque Glider to create a full suite of marketing communications content across branding, website,…

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OAKHILL PARK – Development Launch

Oakhill Park is a collection of luxury apartments in the heart of Putney, South West London.  ZOO worked with the…

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THE PARAGON – Development launch

ZOO worked with NU living to create the brand identity and initial onsite hoarding design for The Paragon. From there,…

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13ten – Brand Identity & Integrated Design

A new brand identity and name was required for Citipost DSA that would stand out in the sub 2kg delivery…

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The Langham – Brand Refresh

ZOO was commissioned by The Langham, London’s first Grand Hotel to produce a striking collection of hotel creative branding.  Included…

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Branding work